Refund policy
We offer a 30-day return policy, giving you 30 days after receiving your phone case to request a return.
Eligibility for Returns
To be eligible for a return, your phone case must be in the same condition as when you received it—unused, with no visible wear or damage, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at support@enchantcase.com.
If your return is approved, we’ll provide instructions on how and where to send your phone case. Items returned to us without first requesting a return will not be accepted.
For any return-related questions, feel free to reach out to us at support@enchantcase.com.
Damages and Issues
Please inspect your phone case upon receipt and contact us immediately if it’s defective, damaged, or if you received the wrong item. This will allow us to assess the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of phone cases cannot be returned, such as custom or personalized designs. If you have questions or concerns about your specific item, please get in touch.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you wish to exchange your phone case, the quickest way is to initiate a return and, once the return is accepted, make a new purchase for the desired item.
European Union 14-Day Cooling Off Period
If your phone case is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. As stated above, your phone case must be unused, in the same condition that you received it, and in its original packaging, along with the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your returned phone case and let you know if the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@enchantcase.com.